Vic takes tenant requests, schedules vendors and keeps owners informed, inside the property-management system you already run.
Tenant calls, vendor scheduling, access coordination, owner questions, renewals, inspections. The property manager is the switchboard, and follow-ups slip first.
Watch Vic run the work, start to finish.
Vic takes the request on any channel, sets the urgency, pulls the unit history and creates the work order.
Vic matches the request to an approved vendor, gets a slot, coordinates access and drafts the dispatch for approval.
Vic follows up until the work is confirmed, matches the invoice to the estimate and queues it for payment.
Vic tracks every lease date, drafts renewal offers per your pricing rules and chases signatures.
Vic answers owner questions from the live record and drafts the monthly summary.
Vic watches open requests, vendor appointments, tenant messages and owner questions across your portfolio, flags what is slipping, and works the routine ones to done.
Pick your team. Each one reads and writes the same request and unit record, so what one desk learns, every desk has.
Yes. Vic connects to your property-management system, tenant portal, telephony and email through existing integrations and works inside them: reading requests, leases, vendor records and invoices, writing work orders, vendor dispatches and owner updates, and logging every action back where your team expects to find it. There's no new portal to adopt and no data migration.
Rules and macros fire an alert and then wait for a person to act. Vic completes the task: it triages the request, books the vendor, confirms access with the tenant, matches the invoice, updates the owner, and only escalates the calls that need judgment, with the full context attached. It's a teammate that does the work, not another notification in the queue.
You define the guardrails: what Vic handles on its own, what it must escalate, and who it routes to. Anything past those limits, like a repair above the owner's approval limit or a lease exception, goes to the right person on your team with the history and a recommendation. Once you decide, Vic carries out the action and updates the record.
Most teams connect their systems and start shadowing within the first couple of weeks, then expand coverage as trust builds. You stay in approval mode for as long as you want. Vic takes more of the routine queue only as you sign off on the patterns.
Bring a month of tenant requests. See what Vic would have closed.