Vic takes orders from email, EDI and voicemail, checks inventory and credit, schedules the delivery and keeps customers posted, inside the ERP and WMS you already run.
Emails, PDFs, EDI, voicemails and a portal nobody checks. Then the status calls start, and every team ends up entering its own version of the same order.
Watch Vic run the work, start to finish.
Vic reads the order however it arrives, applies the account rules and enters it in your ERP, flagging gaps before the warehouse sees it.
Vic checks stock and credit before confirming, proposes allowed substitutions and tells the customer what will ship.
Vic books delivery windows against the customer's receiving days and your routes, then drafts the stop for dispatch to confirm.
Vic answers "where is my order" from your systems and sends updates when something changes.
Vic matches the shipment, order and POD, drafts the invoice and chases receivables.
Vic watches every order, stock, credit and delivery, flags what is stuck, and works the routine ones to done.
Pick your team. Each one reads and writes the same order record, so when one team updates an order, everyone sees it.
Yes. Vic connects to your ERP, WMS, EDI, telephony and email through existing integrations and works inside them: reading orders, stock and credit, writing orders, allocations and invoices, and logging every action back where your team expects to find it. There's no new portal to adopt and no data migration.
Rules and macros fire an alert and then wait for a person to act. Vic completes the task: it enters the order, checks stock and credit, books the delivery, sends the confirmation, and only escalates the calls that need judgment, with the full context attached. It's a teammate that does the work, not another notification in the queue.
You define the guardrails: what Vic handles on its own, what it must escalate, and who it routes to. Anything past those limits, like a pricing exception or a credit override, goes to the right person on your team with the history and a recommendation. Once you decide, Vic carries out the action and updates the record.
Most teams connect their systems and start shadowing within the first couple of weeks, then expand coverage as trust builds. You stay in approval mode for as long as you want. Vic takes more of the routine queue only as you sign off on the patterns.
Bring a week of inbound orders. See what Vic would have entered.